Privacy Policy - Removals Brompton

Removals Brompton is committed to protecting the privacy and personal data of all customers in the area. This Privacy Policy explains how we collect, use, store, share, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. It applies to all Removals Brompton customers in area, including individuals who enquire about, book, or receive our removal and related services.

1. Who we are

For the purposes of data protection law, Removals Brompton acts as the data controller for the personal information we process in connection with our services. This means we determine the purposes and means of processing your personal data and are responsible for ensuring it is handled lawfully, fairly, and transparently.

2. Personal data we collect

We only collect personal data that is necessary for providing our services, managing our business operations, and meeting legal obligations. The types of information we may collect include:

Identity details such as your name and title
Contact details such as your address, email address, and telephone number
Service information including the details of your move, property access information, inventory lists, and preferred dates
Payment information where required to process transactions and maintain financial records
Communication records including enquiries, complaints, feedback, and correspondence
Technical data such as basic website or device information if you interact with our digital services
Special category data only where strictly necessary and with appropriate safeguards, for example, if you voluntarily provide information about health or access needs to support your move

We do not seek to collect unnecessary information, and we ask that you only provide details relevant to the service you require.

3. How we collect personal data

We may collect information directly from you when you:

Request a quotation or make an enquiry
Book or use our removal services
Communicate with us by phone, email, message, or in person
Complete forms or provide documents required for service delivery
Submit feedback, complaints, or service requests

We may also receive information from third parties where necessary to perform our services, such as estate agents, landlords, solicitors, inventory providers, storage partners, or payment processors. Where this occurs, we will only use the information in line with applicable law and this Policy.

4. How we use your personal data

We use personal data to deliver our services effectively and lawfully. Typical uses include:

Responding to enquiries and providing quotations
Planning and carrying out removal services
Managing bookings, schedules, and service updates
Processing payments and issuing invoices
Communicating with customers about their move
Handling complaints, disputes, and customer support requests
Maintaining business records and complying with legal or regulatory obligations
Protecting our business, staff, customers, and property from fraud, misuse, or security incidents

We will not use your data for purposes that are incompatible with the reasons for which it was collected unless we have a lawful basis to do so.

5. Lawful basis for processing

Under GDPR, we must have a lawful basis for every type of personal data processing. Removals Brompton may rely on one or more of the following legal bases:

Contract — processing is necessary to enter into or perform a contract with you, such as providing removal services or issuing invoices
Legal obligation — processing is necessary to comply with laws, tax rules, accounting requirements, or regulatory duties
Legitimate interests — processing is necessary for our legitimate business interests, provided these do not override your rights and freedoms, such as improving services, managing operations, or preventing fraud
Consent — in limited cases, where we ask for your clear permission, such as to process optional special category information or to send certain marketing communications if applicable
Vital interests — in rare situations where processing is necessary to protect someone’s life

Where we rely on consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.

6. Sharing your personal data

We may share personal data with trusted third parties where necessary to provide our services, manage our business, or comply with the law. These recipients may include:

Payment processors for secure handling of transactions
IT and cloud service providers that support data storage, email, scheduling, and security
Accountants and professional advisers for financial, legal, or compliance purposes
Subcontractors or operational partners assisting with removal or storage services
Public authorities, regulators, or law enforcement where disclosure is required by law

We only share information on a need-to-know basis and require processors to keep your data secure and process it in accordance with our instructions and data protection law.

Data processors

When third parties process personal data on our behalf, they act as processors. We take steps to ensure they provide sufficient guarantees regarding security and confidentiality. Typical processor obligations include:

Processing data only for specified instructions
Using appropriate technical and organisational security measures
Assisting with data subject requests where relevant
Deleting or returning data when the service ends, where appropriate

We do not sell your personal data.

7. International transfers

If any personal data is transferred outside the UK, we will ensure appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or equivalent protections recognised under UK law. We only make such transfers where necessary and lawful.

8. Data retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including providing services, complying with legal obligations, resolving disputes, and maintaining records.

Retention periods may vary depending on the type of data and legal requirements. For example:

Customer and service records may be retained for the duration of the relationship and a reasonable period afterwards
Financial and tax records may be retained for the periods required by law
Complaint or dispute records may be retained until the matter is resolved and for a further period if needed
Enquiry data may be retained for a limited time if no booking is made

When data is no longer needed, we will securely delete, anonymise, or archive it in line with our retention procedures.

9. Security of your data

We take appropriate technical and organisational measures to protect personal data against accidental loss, unauthorised access, misuse, alteration, or disclosure. These measures may include access controls, secure storage, staff confidentiality obligations, and regular review of security practices. While no system can be guaranteed completely secure, we work to reduce risks and respond promptly to incidents.

10. Your rights under GDPR

As a data subject, you have several rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:

Access the personal data we hold about you
Rectification of inaccurate or incomplete data
Erasure of your data in certain circumstances
Restriction of processing in certain situations
Object to processing based on legitimate interests or direct marketing
Data portability for data you provided to us, where applicable
Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the relevant supervisory authority if you believe your data protection rights have been infringed. We encourage customers to raise concerns with us first so we can address them promptly and fairly.

11. Children’s data

Our services are intended for adults and business customers arranging removals. We do not knowingly collect personal data from children unless it is necessary and provided by an adult customer in connection with a move. If we become aware that we have collected data inappropriately, we will take steps to delete it where required.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data protection practices. Any updates will take effect when published. We encourage customers to review this Policy periodically so they remain informed about how their data is used.

13. Summary of our commitments

Removals Brompton is committed to handling personal data responsibly, lawfully, and transparently. We collect only the information needed to provide and improve our services, use it only for clear purposes, retain it for no longer than necessary, and share it only with trusted processors or when required by law. This Policy applies to all Removals Brompton customers in area and reflects our ongoing commitment to privacy, security, and compliance.