Terms and Conditions for Removals Brompton

These Terms and Conditions set out the basis on which Removals Brompton provides moving services to residential and commercial customers in the UK. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before instructing us, as they explain the booking process, payment terms, cancellation rights, liability limits, and the rules that apply to waste handling and disposal. These terms are intended to create a clear, fair framework for both parties and to reduce misunderstandings during a move.

In these terms, references to “we”, “us” and “our” mean the removals provider, and references to “you” and “your” mean the customer. A booking may cover a full house move, partial removals, furniture transport, office relocation, packing support, loading and unloading assistance, or related moving services. Unless agreed otherwise in writing, the service is provided on a scheduled, job-by-job basis and is not an open-ended contract. Any special instruction, access issue, parking restriction, or fragile item declaration should be disclosed before the move date so that the work can be planned properly.

These terms are written for general UK service use and should be understood alongside any written quotation, booking confirmation, inventory list, or service note we issue. If there is any inconsistency, the specific written booking details will take priority over the general wording of these terms, except where law requires otherwise. Nothing in these terms affects your statutory rights as a consumer where applicable.

Booking process begins when you ask for a quotation and provide the information needed to assess the job. This may include the collection and delivery addresses, access conditions, property size, volume of items, number of floors, parking arrangements, lift access, timing constraints, and whether packing materials or specialist handling are needed. We may base an initial estimate on the information you provide, but the final price can change if the actual work differs from the description given.

Once a quote is accepted, a booking is not confirmed until we have acknowledged acceptance and, where required, received any deposit or advance payment. The booking details should include the agreed date, service scope, estimated duration, charge basis, and any exclusions. It is your responsibility to check these details carefully. If you need to change the inventory, volume, route, date, or access arrangements, you must tell us as soon as possible. Changes may affect availability, crew size, vehicle type, and the final charge.

We reserve the right to refuse or cancel a booking where the information supplied is incomplete, inaccurate, unlawful, unsafe, or materially different from the original request. We may also decline a booking if access to the property or location is unsuitable for safe operation. If the move requires permits, building permissions, managed access, or advance notices, you are responsible for arranging these unless we have expressly agreed in writing to do so.

Payments are due in accordance with the quotation or booking confirmation. Unless stated otherwise, prices may be based on fixed fees, hourly rates, a combination of both, or additional charges for specialist services. Any estimate is provided in good faith but may be adjusted where the actual time, labour, vehicle use, access difficulty, waiting time, or item volume exceeds the original assumptions. Additional charges may apply for packing materials, dismantling and reassembly, stair carries, long carries, congestion-related delays, parking costs, disposal fees, or out-of-hours work if pre-agreed.

Payment must be made using the methods we specify, and we may require a deposit or part-payment to secure the booking. Where payment is due on completion, it must be made immediately unless a written credit arrangement exists. If payment is late, declined, reversed, or disputed without reasonable cause, we may suspend further services, retain goods in accordance with law, and recover reasonable costs associated with collection or enforcement. Any bank charges, card fees, or administrative costs caused by failed payment attempts may be passed on where permitted by law.

Prices are normally quoted inclusive or exclusive of VAT as stated, and VAT will be charged where applicable. If we discover during the move that the job is larger or more complex than described, we may revise the price before continuing. If you do not accept a reasonable adjustment, we may treat the service as terminated and charge for the work already completed, together with any call-out or waiting charges incurred.

Cancellations and rescheduling must be communicated as early as possible. Where a booking is cancelled by you, any deposit may be non-refundable to the extent reasonably necessary to cover administration, crew allocation, vehicle reservation, and lost availability, unless a different refund arrangement is expressly stated in writing or required by law. If you cancel close to the move date, you may be liable for a cancellation fee that reflects our actual loss and reasonable costs.

If you wish to reschedule, we will try to accommodate a new date, but availability is not guaranteed. A rescheduled job may be treated as a cancellation followed by a new booking if the original slot cannot be retained. We may also cancel or postpone a booking where circumstances outside our control make performance impracticable or unsafe, including severe weather, vehicle breakdown, access restrictions, industrial action, legal restrictions, or incidents affecting the property or route. In such circumstances, we will aim to offer a revised date or, where appropriate, a refund of sums paid for undelivered services.

We may terminate a booking immediately if you, your representatives, or anyone at the property behaves abusively, dangerously, unlawfully, or in a way that prevents us from carrying out the work safely. In that event, you will remain liable for work already performed, waiting time, and any extra costs caused by the interruption. Where termination is due to your breach of these terms, any further obligations on our part may cease without prejudice to amounts owed.

Liability is limited to the extent permitted by law. We will take reasonable care when handling your belongings, loading and unloading items, and operating equipment. However, removals involve inherent risks, and we are not responsible for damage caused by pre-existing weakness, poor packing by you, hidden defects, unsuitable containers, or items that are inherently fragile unless we have expressly agreed to pack or specially handle them. You should ensure that valuable, delicate, irreplaceable, or sentimental items are separately identified and, where appropriate, insured.

We are not liable for delay or failure caused by events beyond our reasonable control, including but not limited to traffic incidents, road closures, weather disruption, third-party interference, government action, emergency incidents, or failure of utilities or access systems. We are also not responsible for losses arising from inaccurate instructions, incorrect labelling, omitted items, or the presence of prohibited goods. To the fullest extent allowed by law, we exclude liability for indirect or consequential losses such as loss of profit, business interruption, or emotional distress.

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. Where we are found liable for loss or damage to goods, our responsibility will ordinarily be limited to the lesser of the repair cost, replacement value, or the reasonable market value of the affected item, subject to evidence and any agreed insurance arrangement. You must notify us of visible damage or shortage as soon as reasonably possible and, in any event, within a reasonable period after completion.

Customer responsibilities include ensuring that the items to be moved are accurately described, packed where agreed or required, and ready at the agreed time. You must secure pets, make children safely supervised, and provide safe access to the property. Any hazardous, restricted, or illegal materials must be disclosed in advance and must not be presented for transport unless we have confirmed in writing that we may lawfully and safely carry them. This includes, where relevant, flammables, explosives, pressurised cylinders, chemicals, asbestos, biomedical waste, live animals, and controlled substances.

You are responsible for protecting floors, walls, doorframes, lifts, and surfaces where the property layout or the nature of the move creates a foreseeable risk, unless we have agreed otherwise. If you ask us to dismantle, reconnect, disconnect, or reassemble items, you accept that some items may have age-related fragility or pre-existing instability. We are not responsible for consequences arising from manufacturer faults, unsuitable fixings, or previously repaired objects, unless the issue is caused by our negligence.

Waste regulations and disposal are an important part of our service standards. If we remove unwanted furniture, packaging, or miscellaneous items for disposal, this will only be done where it is lawful to do so and in accordance with applicable waste management rules. We may require you to specify whether items are to be reused, recycled, donated, or disposed of as waste. Once you instruct us to dispose of an item, title and responsibility may pass in line with the agreed arrangement and legal requirements, but only where lawful transfer is possible.

We will handle waste in compliance with relevant UK legislation and, where necessary, use authorised facilities and carriers. You must not ask us to remove prohibited waste or any item that requires specialist licensing unless we have expressly agreed and are legally permitted to do so. If waste contains confidential materials, personal data, or regulated substances, you should inform us beforehand. We may refuse disposal of any item that appears unsafe, contaminated, or improperly described. If we reasonably incur extra disposal, segregation, or documentation costs because items were misdescribed, those costs may be charged to you.

Environmental care and lawful handling mean that we may separate recyclable materials, retain waste transfer information where needed, and refuse to mix general waste with hazardous items. Any request to transport discarded goods alongside moved household items must be compatible with safety and legal obligations. You remain responsible for ensuring that all items presented for disposal are lawfully yours to dispose of or that you have authority to instruct their removal. We accept no responsibility for disputes between owners, landlords, tenants, or third parties concerning title to waste or unwanted goods.

Insurance and claims may be available under our standard cover or any enhanced protection expressly agreed in writing. You should review any stated limits, exclusions, and claim procedure before the move. If you wish to rely on external insurance, you are responsible for ensuring the policy is appropriate. Any claim must be supported by reasonable evidence, including proof of ownership or value, photographs where available, and prompt notification. Failure to cooperate with a claim investigation may reduce or defeat recovery to the extent permitted by law.

We may subcontract part of the service where needed, but we remain responsible for ensuring the service is delivered with reasonable care and skill, subject to these terms. Staff may refuse to move an item if they believe it is unsafe, too heavy, improperly prepared, or likely to cause damage or injury. The crew’s instructions on the day regarding safe loading order, weight distribution, and vehicle space must be followed, as these are based on operational and safety requirements.

The customer must be present or represented by an authorised adult at collection and delivery unless otherwise agreed. If no one is available to provide access, sign off the work, or receive the goods, we may charge waiting time and additional attendance costs. If delivery is delayed because the destination is not ready, we may unload at an agreed temporary location, return the goods to storage, or reschedule delivery, with any associated costs payable by you. Ownership of goods is not transferred by transport alone and remains subject to any lawful rights of the respective parties.

Governing law and jurisdiction shall be that of England and Wales unless the law requires otherwise. If any part of these Terms and Conditions is held unenforceable, the remaining provisions will continue in full force. Any failure by us to enforce a right or provision on one occasion does not waive that right or provision for the future. These terms, together with the written booking confirmation and any agreed quotation, form the entire agreement between the parties regarding the relevant service, unless varied in writing.

In summary, these Terms and Conditions are intended to support a professional removals service by setting clear expectations for bookings, payments, cancellations, liability, and waste handling. They apply to the extent permitted by UK law and should be read together with any specific written instructions relevant to your move. By proceeding with a booking, you confirm that you understand and accept the responsibilities described here.

If you are unsure about any clause before confirming a booking, you should review the written terms carefully and ensure that all relevant details have been included in the service arrangement.