Removals Brompton Terms and Conditions of Service
These Terms and Conditions set out the basis on which Removals Brompton provides removal, relocation, packing, storage and associated services within the United Kingdom. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Company means Removals Brompton, the provider of the services.
Customer means the person, firm or company who requests or accepts a quotation from the Company for the provision of services.
Services means any removal, packing, unpacking, loading, unloading, transportation, storage, waste removal or related services performed by the Company for the Customer.
Goods means all items, furniture, personal effects, equipment and any other property which are the subject of the Services.
Contract means the agreement between the Company and the Customer for the supply of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides domestic and commercial removal and related services within the United Kingdom. The precise scope of Services to be provided in each case will be as stated in the quotation and confirmed in the booking confirmation. Any services not expressly stated as included in the quotation will be deemed excluded and may be subject to additional charges if subsequently requested.
3. Quotations
All quotations are given on the basis of information supplied by the Customer, including but not limited to the addresses, access conditions, number and type of Goods, special items and any anticipated restrictions such as parking or timing. Quotations are valid for 30 days from the date of issue unless otherwise specified.
The Company reserves the right to amend or withdraw a quotation if:
1. The information provided by the Customer is incomplete, inaccurate or changes before or at the time of the move.
2. Additional Services are requested by the Customer after the quotation is issued.
3. Access to the collection or delivery addresses is significantly more difficult than reasonably anticipated.
Unless expressly stated otherwise, quotations do not include insurance in excess of the standard liability described in these Terms and Conditions, the disconnection or reconnection of appliances, the taking up or laying of carpets or floor coverings, or the removal of fixtures, fittings or items secured to the structure of a building.
4. Booking Process and Confirmation
A booking is only accepted when the Company issues written confirmation to the Customer, which may be provided electronically. Until such confirmation is issued, any quotation or indication of availability is not binding on the Company.
At the time of booking, the Customer must provide full details of:
1. The collection and delivery addresses.
2. Any access issues, such as stairs, lifts, narrow roads, parking restrictions or limited access times.
3. Any large, fragile or high-value items requiring special handling, such as pianos, safes, antiques or artwork.
4. Any items which may be hazardous or difficult to handle.
The Company may require a non-refundable booking fee or deposit to secure the requested date. The amount and due date for any deposit will be specified in the quotation or at the time of booking.
5. Customer Responsibilities
The Customer is responsible for:
1. Ensuring that adequate and lawful parking arrangements are available at both the collection and delivery locations for the duration of the Services.
2. Obtaining and paying for any necessary permits, authorisations or permissions required for the Company’s vehicles to park or load and unload.
3. Ensuring that the premises are safe and accessible for the Company’s staff, including the provision of clear and unobstructed routes for moving Goods.
4. Properly packing and labelling Goods where packing is not included in the Services, taking reasonable care to protect fragile or valuable items.
5. Being present or represented at the collection and delivery addresses at the agreed times to oversee the Services and sign relevant documentation.
6. Ensuring that Goods are ready for removal at the agreed start time and that no prohibited or unlawful items are included.
6. Payments and Charges
Unless otherwise agreed in writing, all charges are payable by the Customer as follows:
1. Any deposit specified at the time of booking is payable on acceptance of the quotation.
2. The balance of the charges is payable on or before completion of the Services, or at such other time as may be agreed.
The Company may require full payment in advance for certain types of moves or for Customers who do not have an approved credit account. Payments must be made in the form approved by the Company, such as bank transfer or card payment, as notified to the Customer.
If payment is not made when due, the Company may:
1. Suspend or withhold performance of the Services.
2. Withhold delivery of Goods until payment is received in full.
3. Charge interest on overdue amounts at the statutory rate applicable to late commercial payments, or at a reasonable rate for consumer Customers, from the due date until the date of payment.
Any additional costs incurred as a result of delays, waiting time, extended hours, additional journeys, parking penalties or other circumstances beyond the Company’s control may be charged to the Customer in addition to the quoted price.
7. Cancellations and Postponements
If the Customer wishes to cancel or postpone the Services, the Customer must notify the Company as soon as reasonably practicable. The following charges may apply, unless otherwise stated in the quotation or booking confirmation:
1. More than 7 days before the agreed move date: loss of any non-refundable booking fee, but no further cancellation charges.
2. Between 3 and 7 days before the move date: up to 50 percent of the total quoted charges.
3. Less than 3 days before the move date or on the scheduled day: up to 100 percent of the total quoted charges.
The Company may, at its absolute discretion, waive or reduce cancellation charges in particular circumstances, but is under no obligation to do so.
The Company reserves the right to cancel or postpone the Services if:
1. The Customer has not paid any sum due by the required date.
2. The premises or conditions are unsafe or unsuitable for the Services.
3. Extreme weather, road closures, industrial action or other events beyond the Company’s reasonable control make performance unsafe or impossible.
In such cases, the Company will endeavour to rearrange the Services with the Customer, but will not be liable for any indirect or consequential losses arising from such cancellation or postponement.
8. Excluded Goods
Unless expressly agreed in writing, the Company will not accept for removal, transport or storage any of the following:
1. Hazardous, explosive, corrosive, flammable or otherwise dangerous substances.
2. Illegal goods, drugs or items in breach of any law or regulation.
3. Live animals or plants.
4. Cash, securities, precious metals, jewellery, watches or collections of high value.
5. Important documents such as passports, deeds, share certificates or personal identification.
The Customer is responsible for ensuring that none of the above are included with the Goods. The Company accepts no liability for such items if they are placed with the Goods without the Company’s knowledge or consent, and the Customer will indemnify the Company for any loss, damage or expense incurred as a result.
9. Liability and Limitations
The Company will exercise reasonable care and skill in providing the Services. The Company’s liability for loss of or damage to Goods, or for delay, is subject to the limitations set out in this clause.
1. Unless a higher value is declared and agreed in writing before the Services commence, the Company’s liability for loss or damage to Goods is limited to a fair and reasonable amount based on the current replacement value of the item, up to a maximum aggregate limit per move as stated in the quotation or booking confirmation.
2. The Company will not be liable for:
a. Loss or damage arising from wear and tear, inherent defect, natural deterioration or unstable construction of any Goods.
b. Loss or damage to items packed by the Customer, unless there is clear evidence of mishandling by the Company.
c. Cosmetic damage to furniture or items which are not adequately protected or which have pre-existing defects.
d. Damage to premises or fixtures resulting from moving Goods where the Customer has requested that the Company move items in a manner that a reasonably careful removal company would consider unsafe or unsuitable.
e. Loss or damage caused by fire, flood, war, terrorism, civil commotion, acts of government or any event beyond the Company’s reasonable control.
3. The Company will not be liable for any indirect, consequential or purely economic loss, including loss of profits, business interruption, loss of use or loss of opportunity.
4. Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot be excluded under applicable law.
10. Claims and Notification of Loss or Damage
The Customer must inspect the Goods and premises as soon as reasonably practicable following completion of the Services. Any visible loss or damage believed to be attributable to the Company must be notified to the Company in writing as soon as possible, and in any event within 7 days of completion of the Services.
For loss or damage which is not immediately apparent, the Customer must notify the Company in writing within 14 days of becoming aware of the issue. The Company reserves the right to inspect damaged items and the locations concerned before admitting or settling any claim.
Failure to notify within these timescales may prejudice the Company’s ability to investigate the claim and may affect the Customer’s entitlement to compensation, except where the Customer can demonstrate that it was not reasonably possible to comply with the time limits.
11. Waste Removal and Environmental Regulations
Where the Services include the removal and disposal of unwanted items, the Company will handle such items in accordance with applicable waste and environmental regulations in the United Kingdom.
The Customer confirms that:
1. Any items presented for disposal are not hazardous waste, unless this has been declared and specifically agreed with the Company.
2. The Customer has the right to dispose of the items and that they are not stolen or subject to any third-party claim.
The Company will use lawful and responsible methods for disposing of waste, which may include recycling, re-use, donation or use of authorised waste facilities. Additional charges may apply for the disposal of bulky items, electrical appliances, mattresses or any items requiring special treatment or processing.
The Company reserves the right to decline to remove or dispose of any items which it reasonably believes to be unlawful, hazardous, contaminated or otherwise unsuitable for standard disposal.
12. Delays and Access Issues
The Customer acknowledges that delays can arise due to traffic, weather, access difficulties or other factors beyond the Company’s control. The Company will use reasonable efforts to adhere to agreed times, but time is not of the essence for the performance of the Services unless expressly agreed in writing.
If the Company is unable to commence or continue the Services at the agreed time because of access problems, incomplete packing by the Customer, waiting for keys, or other circumstances within the Customer’s control, the Company may charge for waiting time and any additional labour or vehicle time incurred at the Company’s standard rates.
13. Storage Services
Where storage is provided, the following additional terms apply:
1. The Company may store the Goods at its own facility or at a third-party storage facility.
2. Storage charges are payable in advance and are non-refundable.
3. The Customer must keep the Company informed of any change of contact details.
4. The Company reserves the right to exercise a lien over Goods in storage for unpaid charges and may, after giving reasonable notice, sell or dispose of Goods to recover outstanding sums.
14. Data Protection
The Company will collect and process personal data from the Customer for the purposes of providing the Services, administering the Contract, handling payments and complying with legal obligations. The Company will handle such data in accordance with applicable data protection laws in the United Kingdom and will take reasonable steps to protect personal data from unauthorised access or disclosure.
15. Complaints
If the Customer has any concerns or complaints about the Services, the Customer should raise them with the Company as soon as possible so that the matter can be investigated. The Company will use reasonable efforts to resolve complaints promptly and fairly. This complaints process does not affect the Customer’s statutory rights.
16. Governing Law and Jurisdiction
These Terms and Conditions, and any Contract between the Company and the Customer, are governed by and shall be construed in accordance with the laws of England and Wales. Any dispute arising out of or in connection with these Terms and Conditions or the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
17. General Provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision shall be deemed deleted and the remaining provisions shall continue in full force and effect. No failure or delay by the Company in enforcing any right or remedy shall constitute a waiver of that right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
The Contract is between the Company and the Customer only. No person who is not a party to the Contract shall have any rights to enforce any of its terms.
The Company may amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to the relevant Contract, unless the parties agree otherwise in writing.
